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About

Resolving

A team of IT Engineers, there to make sure your business runs without a hinge computer related. Started as an initiative of the Computer Problems Handler group, expanding it’s service to those in need. Handle your computer issues as fast and as simple as never before. All you have to do is forward you inquiry to us and we help you resolve it by using all the necessary information you provide. We help you with your help.

Our Values


Our Core Value

We deliver IT services to you at your door steps. Order a maintenance service just as you order an item on an e-commerce site. As simple as that. All you have to do is get in touch. We deliver services throughout the country, at your Home, Office, School, Resturants, and Internationally (with the help of social media) etc

Teamwork

We work hand in glove with other IT Technicians around the country and many other volunteers all around the globe. The closest to you can help you on site in case of need. Credits go to the Computer Problems Handler Group.

Background

PC Drills is a group of computer engineers, with various levels of competence, ready to deliver to you IT services, right at your door steps. You don’t have to travel or move out just to get your computer repaired. You don’t have to wait days because you devices aren’t permitting you to work normally. At PC Drills, That’s not more something you should worry about. Just contact us and You leave it to us.

Some of our work qualities

  • Fast and Easy
  • Reliable
  • Responsive
  • Quality Service
  • Available
  • Affordable

Going about resolving an Issue.


Software

When you notice some unsual or faulty issues with your computer. Here is how you go about it with PC Drills.

  • First, Gather the related Knowledge.

Here, you simply identify your type of device, the model and version of software and operating system you are using.

  • Identify the issue.

Here, you find out the characteristics that the issue has. How frequent? What error messages? When it started? Why it started? and so on.

Hardware

If your issue turns out to be a hardware related issue. You have to follow the below procedure

  • Identify your Hardware

Find out about your type of hardware, which device type, your manufacture and sometimes your product ID.

  • Identify your issue

Here, you find out the characteristics that the issue has. How frequent? What error messages? When it started? Why it started? What noises? and so on.

Getting the Solution

After identifying wether it’s hardware or software and gathering the necessary information, you can now proceed to submit your inquiry. Remember that sometimes, not all of the information would be needed and sometimes, without all the information, we won’t be able to help. Get in touch

Now, you can use any of the available social media platforms that we work with. Facebook, WhatsApp, Telegram, etc. All you need to do is ask your question and we will ask you for any needed specifications before answering. So it’s always good to have everything needed before asking. Better ready than not.

Solving the Issue

Most at times, the solution might come with various proposals. Just try one at a time. Also, the solution might follow a process, if so, follow it chronologically. If the issue is finally solved, please return your feedback, it’ll certainly help the next person in that same issue. If it doesn’t work, just tell us, we’ll find other possible solutions.

Some of our Services


COMPUTER SALES

Do you need a computer too? Wether it’s for work, study, leisure or whatever? We deal in sales too. we can help you get a computer for you use case at the price you’ve got. Even if you just need someone to test what you want to buy, we are available for that as well, Just write to us. ..[-]

PC SETUP

With PC Drills, we do more than just plug in your computer, a PC Drills tch will setup your new system so you can start computer with efficiency and security. Our PC Drills techs can run all necessary updates, set up free antivirus software, create accounts, and give you a personal tour of your operating system…[-]

DATA TRANSFER

Moving to a new PC or Mac is an exciting time but your documents, music and pictures won’t magically appear on your new system. Don’t worry PC Drills can transfer your existing files from your old computer with a still working hard drive. At this point, we can help organize your files in their correct corresponding locations…[-]

SOFTWARE INSTALLATION

PC Drills can upgrade your existing Operating System or install a fresh new copy, we can also install, and configure your favourite applications and make sure to import your settings from previous versions if needed…[-]

TROUBLESHOOTING

Are you receiving Hardware or Software errors? Does you Operating System not boot up? PC Drills can Troubleshoot and diagnose you system’s problems and have you back to normal in no time from the comfort of your home or office…[-]

WIRELESS NETWORK SETUP

PC Drills offers a verity of Network Solutions including Wireless Network Setups for your home and Wired Network Setups for small to medium-sized companies. We also offer emergency service prices just in case your Network goes down in the middle of your workday…[-]

INSTALLATION AND UPGRADES

Upgrading your existing computer’s hardware can increase performance and even extend the life of your system. If you are experiencing slow application use, upgrading your system memory could allow you the multitasking power you’ve been looking for…[-]

Frequently Asked Questions (FAQs)


Where are you located? Physically, available in Douala and Buea for any on-site intervention.But virtually, we are on many social media platforms, delivering the help where ever needed.
What is the most convenient way to contact you? Personally, we prefer you use our facebook page. But you can still contact using the social media you find most convenient to you. Here's a link to our FACEBOOK PAGE-> https://facebook.com/pcdrillsofficial
What if my issue needs on-site assistance? We come to you, depending if it's possible.
What if we aren't in the same country? We only work in other countries remotely, any on-site tasks aren't yet available internationally. Hopefully, there will be in the future.
How much do you charge for your services? Well, on PC Drills, most virtual assistance is free, but for on-site interventions, charging depends on the type of work and the time taken to resolve the issue.
How do I pay for a remote service? All you need to do is use any of the means available like Orange Money and MTN Mobile Money and also Express Exchange. This will depend on the one most accessible to you. .
What do I need to do to get remote assistance? You just have to find a way to contact, mostly through our social media and explain your issue. Once done, we'll perform some inquires to get some answers of the issues related to you problem. Behold, we'll get back to you with a solution soon.